Information

THE COVID-19 ERA

Cleaning a vacation home rental is not an easy task, even while we are going through a pandemic, the cleaning staff hopes that you can enjoy clean spaces while delivering the home in the same condition.
We understand that personnel requires training, equipment and special cleaning products, so we have structured a strict protocol in each property to provide you with safer spaces with the required standards.

Based on the indications of the Ministry of Health of Panama (MINSA) and the Center for Disease Control and Prevention (CDC) we have established to place a period of 24 hours between each rental, after having been cleaned and disinfected.

Disinfecting is not the same as cleaning, disinfecting is killing about 99% of viruses and germs on surfaces.

All the residences we offer are committed to following the cleaning and disinfection guidelines without exception.

We have applied the automatic entry system (auto check-in), each client will be informed where the keys have been left, inside a ziploc and properly washed to avoid physical contact.

Assistance to all the needs of our clients will be provided remotely through our service line by what app 24/7 during your rental period.

We do not accept cash, so payments must be made by bank transfer or through our website.

Below we share with you the cleaning protocol that has been implemented:

Creating the discipline of the new methods does not make us move away from those that we are already used to, so we reinforce the following:

  • Take out the trash every night.
  • Open the windows to let the air flow.
  • Wash dirty laundry baskets.
  • Leave cleaning implements clean.
  • Wash the garbage cans.
  • Dispose of the gloves and cloths with which you have cleaned.
  • Clean bbq
  • Wash outdoor chairs or terraces.
  • Put toilet paper, sheets and towels.
  • Organize all the elements of the residence.

The cleaning staff of each residence is provided with masks, cleaning products against viruses and germs, gloves and knows all the instructions to follow to take care of yourself and our clients.

Each one of the cleaning people has the step-by-step protocol to clean and disinfect the spaces of the residences.

It is very important to us that you feel good in a place where we spend time cleaning.

The surface disinfection process consists of disinfecting all kitchen surfaces and envelopes such as:

  • Dining room
  • Back of chairs
  • Doorknobs
  • Railing
  • Tables
  • Light switches
  • Doors handles
  • Taps and others

The kitchen is the part of the residence where we touch the most and spend time, in this area we have applied an exercise so that no detail escapes us, so in the protocol we have added, in addition to wash every kitchen implements, we disinfect:

  • Fridge
  • Coffee maker
  • Microwave oven
  • Kitchen handles and drawers
  • Fat extractor
  • Electronic equipment buttons
  • Windows
  • Water taps
  • Stove
  • Lighters
  • Dishwasher
  • Water dispensers
  • Wash kitchen towels among other measures.

In the bedrooms we have taken the time to analyze each movement that we usually make as a habit as humans; We try to adapt to each bedroom of each of the residences, highlighting the cleanliness of the following:

  • The sheets should not be shaken to avoid spreading particles.
  • Disinfect bedside tables, lamps and drawers.
  • Wash sheets, towels, bath towels in high temperatures.
  • Disinfect the back of the beds.
  • Clean mirrors.
  • Clean clothes drawer pulls, closets and clothes hooks.
  • Disinfect tv remote controls and a/c

Each part of a residence is not more important than the other, however, in the bathrooms we have implemented the following protocol:

  • Disinfect the entire surface of the sink.
  • Disinfects the surface of the entire toilet, including the button.
  • Disinfect the handles and taps.
  • Disinfect the drawer handles.
  • Clean the bathroom mirrors.
  • Remove used soaps.
  • Wash hand towels.
  • Wash showers.
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